FAQ

About Gas Choice and deregulation

  1. Your natural gas service consists of purchasing the gas and distributing the gas.
  2. Your gas utility (DTE Gas Company or Consumers Energy) will continue to distribute gas to your location, send you your bill, check for gas leaks and respond to emergencies.
  3. For purchasing the gas, YOU HAVE A CHOICE! That's where Grand Rapids Energy℠ comes in. Why not pay a low rate for your natural gas? What are you paying now? Check and compare!
  4. It’s that simple. If you have any questions, please call us at 1-800-841-1541. We are here to help.

Natural gas deregulation allows customers the choice to purchase natural gas from suppliers other than their traditional utility company. Grand Rapids Energy is an alternative gas supplier that you may select for your natural gas needs in Michigan. Would you like price stability? Grand Rapids Energy is able to offer various fixed plans to meet your needs.  Should you choose Grand Rapids Energy as your alternative gas supplier, your local utility company will still maintain distribution channels that deliver gas to your home.

Who is Grand Rapids Energy?

Grand Rapids Energy is a division of SouthStar Energy Services®, a preeminent retail natural gas marketing company operating in eight states. SouthStar Energy Services combines the expertise and assets of a national supplier with the local market knowledge of a regional provider and has the financial and structural resources needed to provide reliable and cost-effective natural gas.

For nearly 20 years, SouthStar has built on the expertise of its parent company, Southern Company Gas. A history of solid financial performance and stability, as well as sophisticated in-house financial trading and risk management, has placed SouthStar in a position of leadership.

Why should I select Grand Rapids Energy as my alternative gas supplier?

Simply put, we offer customers innovative products at great prices. Make the switch to a low price today!

Would you like to lock in your natural gas price for the next 12 months to avoid price spikes and fluctuations? You DO NOT have this option with your regulated utility company. You do with Grand Rapids Energy's fixed rate option!

What about my gas bill, what will change?

You will continue to receive one bill from your local gas utility company. The only change you will see on your bill is Grand Rapids Energy supplying the gas commodity charges; gas delivery charges will still originate from your local gas utility company. You will continue to make one payment to your utility company.

How can I enroll?

Enrolling is a simple process. Have a copy of your latest bill and call our Customer Care Center at 1-800-841-1541,  Monday-Friday from 8 a.m.-5 p.m. Eastern time to enroll or if you have questions.

Additional Questions? Click here to view our terms and conditions or call 1-800-841-1541 to speak with one of our customer service representatives.


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